Full priced items must be returned within 10 days of receipt.
SALE items cannot be returned or exchanged (unless the item is defective). Please note earrings may not be returned for hygiene purposes.
Incorrect size: for the quickest turnaround we suggest you reorder the size you want immediately via the website and return the incorrect size for a full refund, again within 20 days of receipt.
Defective Items: We adhere to strict quality control, however every now and then an occasional fault slips through the production process. We must be notified within 3 days of receiving the faulty item via our contact form or via email at firstname.lastname@example.org.
The refund will be processed the same (business) day on receipt of the return.
Refunds will be processed through the same gateway as the original purchase:
Credit Card Purchases: Refunds will be visible within 1-2 business days depending on your financial institution
AfterPay: Financial refunds can take up to 7 business days depending on your financial institution. If you have any questions you should follow up with them asap. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments. Full details can be found at help.afterpay.com.
Need to make a return? We encourage you to re-use the packaging that your item came in for sending it back to us.
Please note: Items that are returned in poor condition or do not have their tags and original packaging may be rejected and you will not be refunded.
If your item is in good condition with the tags and paperwork, and is within the 10 day period of receipt, please complete the information in the form HERE to start your returns request. Once submitted you will receive an email outlining correct return instructions.
*Please note the following: all requests are manually approved by our sales team. Return instructions will not be forwarded to you on weekends. Return shipping methods and associated postage costs are the responsibility of the customer. We suggest using registered or a trackable postbag. If the package does not reach us safely, we will not be able to complete your refund.