KOA Organics
KOA Organics - Kawakawa Lip Balm 10ml Tin
Soothe and heal cracked lips with incredible NZ Kawakawa
Pucker up with this healing, nourishing and hydrating organic lip balm, made right here in New Zealand
Your lips will love you for this.
Cracked, chapped, or just needing a bit of nourishment, lather this beautifully creamy balm on your lips for care and protection. Containing powerful native plant kawakawa respectfully sourced from NZ's native forest, the healing elements this balm can bring are unparalleled.
We’ve carefully formulated our Kawakawa Lip Balm using the finest quality sweet almond and extra virgin olive organic oils, combined with a divine honey-smelling organic New Zealand beeswax, nourishing organic shea butter and a touch of organic lavender essential oil.
Great for preventative care if you’re heading into the great outdoors for the day, preventing wind-burn and drying. Even better to apply at the end of the day - soothing, nourishing and healing the effects of either the outdoor environment or the drying air-con in the office!
These hydrating ingredients will help to protect and restore dried cracked lips back to plump and healthy
Shipping in New Zealand
We ship from our store in Paraparaumu Beach, New Zealand. *Please note we only ship within New Zealand.
Shipping to any address on North Island, New Zealand takes between 2-4 working days. Shipping to any address on South Island takes between 3-5 working days.
Shipping within New Zealand incurs a flat rate fee of $8 NZD per order.
If our shipping/couriers advise us of any delays we will inform you immediately via email.
If your product delivery has been delayed beyond 7 working days please get in touch here. We can fully refund your purchase for a 7 day or more delivery delay at your request, as long as the product is returned in original condition (see our returns policy for more information).
Need to make a return or have a query? Fill out the form on our contact us page here or email us at hello@orinoco.nz and we'll get back to you as soon as we can!
Returns
Full priced items must be returned within 10 days of receipt.
SALE items cannot be returned or exchanged (unless the item is defective). Please note earrings may not be returned for hygiene purposes.
Incorrect size: for the quickest turnaround we suggest you reorder the size you want immediately via the website and return the incorrect size for a full refund, again within 20 days of receipt.
Defective Items: We adhere to strict quality control, however every now and then an occasional fault slips through the production process. We must be notified within 3 days of receiving the faulty item via our contact form or via email at hello@orinoco.nz.
Refunds
The refund will be processed the same (business) day on receipt of the return.
Refunds will be processed through the same gateway as the original purchase:
Credit Card Purchases: Refunds will be visible within 1-2 business days depending on your financial institution
AfterPay: Financial refunds can take up to 7 business days depending on your financial institution. If you have any questions you should follow up with them asap. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments. Full details can be found at help.afterpay.com.
Returns
Need to make a return? We encourage you to re-use the packaging that your item came in for sending it back to us.
Please note: Items that are returned in poor condition or do not have their tags and original packaging may be rejected and you will not be refunded.
If your item is in good condition with the tags and paperwork, and is within the 10 day period of receipt, please complete the information in the form HERE to start your returns request. Once submitted you will receive an email outlining correct return instructions.
*Please note the following: all requests are manually approved by our sales team. Return instructions will not be forwarded to you on weekends. Return shipping methods and associated postage costs are the responsibility of the customer. We suggest using registered or a trackable postbag. If the package does not reach us safely, we will not be able to complete your refund.