The Herb Farm
The Herb Farm- Renew & Refine Cream Cleanser 200ml
Our Renew & Refine Cream Cleanser gently and thoroughly cleanses your skin promoting skin cell turnover while softening, plumping, and helping to smooth fine lines and wrinkles
Our Echinacea Extract supports more efficient skin renewal and repair alongside our Calendula Extract to stimulate regeneration and support a healthy skin barrier. The beautiful and calming May Chang Essential Oil helps to firm, tone and bring renewed circulation to your skin.
Gently massage 1-2 pumps into damp skin and rinse off with warm water. Use morning and night for optimum results.
Aqua (Purified Water), Cetearyl Olivate, Sorbitan Olivate, Corylus Avellana (Hazelnut) Oil, Glycerin (Organic Vegetable Glycerin)*, Calendula Officinalis (Flower) Extract, Calendula Officinalis (Flower) in Prunus Dulcis (Sweet Almond) Oil, Althea Officinalis (Marshmallow) Extract, Butyrospermum Parkii (Organic Shea Butter)*, Xanthan Gum, Litsea Cubeba (May Chang) Essential Oil, Olea Europea (Olive) Fruit Oil, Sodium Levulinate, Sodium Anisate, Totarol and Citric Acid. *Certified Organic.
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Shipping in New Zealand
We ship from our store in Paraparaumu Beach, New Zealand. *Please note we only ship within New Zealand.
Shipping to any address on North Island, New Zealand takes between 2-4 working days. Shipping to any address on South Island takes between 3-5 working days.
Shipping within New Zealand incurs a flat rate fee of $8 NZD per order.
If our shipping/couriers advise us of any delays we will inform you immediately via email.
If your product delivery has been delayed beyond 7 working days please get in touch here. We can fully refund your purchase for a 7 day or more delivery delay at your request, as long as the product is returned in original condition (see our returns policy for more information).
Need to make a return or have a query? Fill out the form on our contact us page here or email us at hello@orinoco.nz and we'll get back to you as soon as we can!
Returns
Full priced items must be returned within 10 days of receipt.
SALE items cannot be returned or exchanged (unless the item is defective). Please note earrings may not be returned for hygiene purposes.
Incorrect size: for the quickest turnaround we suggest you reorder the size you want immediately via the website and return the incorrect size for a full refund, again within 20 days of receipt.
Defective Items: We adhere to strict quality control, however every now and then an occasional fault slips through the production process. We must be notified within 3 days of receiving the faulty item via our contact form or via email at hello@orinoco.nz.
Refunds
The refund will be processed the same (business) day on receipt of the return.
Refunds will be processed through the same gateway as the original purchase:
Credit Card Purchases: Refunds will be visible within 1-2 business days depending on your financial institution
AfterPay: Financial refunds can take up to 7 business days depending on your financial institution. If you have any questions you should follow up with them asap. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments. Full details can be found at help.afterpay.com.
Returns
Need to make a return? We encourage you to re-use the packaging that your item came in for sending it back to us.
Please note: Items that are returned in poor condition or do not have their tags and original packaging may be rejected and you will not be refunded.
If your item is in good condition with the tags and paperwork, and is within the 10 day period of receipt, please complete the information in the form HERE to start your returns request. Once submitted you will receive an email outlining correct return instructions.
*Please note the following: all requests are manually approved by our sales team. Return instructions will not be forwarded to you on weekends. Return shipping methods and associated postage costs are the responsibility of the customer. We suggest using registered or a trackable postbag. If the package does not reach us safely, we will not be able to complete your refund.